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Frequently Asked Questions

FAQ: FAQ

SHIPPING & DELIVERY

Tranquil Aromas provides shipping to Canadian, U.S & International Residents. All orders include FREE shipping.

RETURNS

Unfortunately, Tranquil Aromas does not accept returns or exchanges. ALL PRODUCT SALES ARE FINAL!

*If any orders are damaged upon arrival, please feel free to send us an email regarding your concern.

SUBSCRIPTIONS

Subscriptions are available for our #VerbalTranquility Blog series. If you choose to change or cancel your subscriptions, you can simply change your subscription through your Tranquility Member Login. To cancel your subscriptions simply send us an email at info@tranquilaromas.ca and we will cancel your subscription on our end with a confirmation email of subscription cancellation. If a refund is valid for your Tranquility Member Subscription cancellation, refunds take up to 24 hours to reflect. If you haven't received your refund within 24 hours, please contact us at sales@tranquilaromas.ca for fast resolution.
Thank you for your continued patience.

ORDERS

For order tracking, all Canadian order tracking information will be available through CanadaPost.

Visit Canada Post for tracking details.

For U.S + International orders, tracking information will be available through DHL. Visit DHL Tracking for tracking details.

To cancel any order, please do so within 24 hours of purchase to receive a full refund. Order cancellations are prohibited after an item has been shipped. If done you will be blocked from purchasing future items from our store.

Thank you for your understanding. If any further questions and/or concerns, please feel free to reach us via e-mail at:

sales@tranquilaromas.ca

COMPANY INFO

Tranquil Aromas stands for sustainability and saving mother earth from unnecessary waste. Tranquil Aromas offers a re-use vessel program, which supports returning used candle vessels to save 15% on your next purchase. Simply apply for our re-use vessel program through your member login and send your empty candle vessels to our office. A 15% OFF coupon will be attached to your member login account to use on your next order. After 7 re-used vessels, receive a FREE gift with your 8th re-use vessel order.


Tranquil Aromas also strives to empower women and mothers of minorities worldwide. Currently, projects are in place to host a magnitude of events in Canada encouraging mothers and women through abusive relationships, financial literacy, home improvement projects and community service for the youth of the community. If you would love to collab with us, please send us an e-mail including details of your project at

info@tranquilaromas.ca

Can’t find the answer to your question? Email Us!

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